Return and Replacement Policy

At Epic Threadz, we aim to ensure that every customer is satisfied with their purchase. If you encounter any issues with your order, our Return and Replace Policy is here to assist you. Please read this policy carefully to understand your rights and obligations.

 

Eligibility for Returns and Replacements

1. Timeframe for Returns: Returns and replacement requests must be initiated within 7 days from the date of delivery.

2. Eligible Items: Only items that are unused, unwashed, and in their original condition (including packaging, tags, and labels) are eligible for returns or replacements.

3. Non-Returnable Items:

   • Customized or personalized merchandise.

   • Gift cards.

   • Clearance sale items or items marked as "Final Sale."

4. Damaged or Defective Items:

   • If you receive a damaged or defective product, please contact us immediately.

   • Such claims must be supported with photographs showing the defect or damage.

 

Return Process

1. Initiating a Return:

   • Write to admin@epicthreadz.in for any returms.

   • Mention the order id and provide a reason for the return and attach any supporting images, if applicable.

2. Approval Process:

   • Once your return request is submitted, our team will review the details within 3 business days.

   • Approved requests will receive a mail detailing the process for returning the product.

   • We will initiate the pickup for the returned products.

 

Replacement Policy

1. Conditions for Replacement:

   • Replacements are offered for items that are defective, damaged, or incorrect.

   • If the requested replacement is out of stock, you will be offered a refund or store credit.

2. Processing Time:

   • Once the returned item is received and inspected, we will process your replacement within 5-7 business days.

 

Refund Policy

1. Refund Options:

   • Refunds are issued to the original payment method.

2. Timeline for Refunds:

   • Refunds will be processed within 7-10 business days after the returned item is received and inspected.

3. Deductions:

   • Shipping charges (if applicable) are non-refundable.

   • A nominal restocking fee may be charged for certain returns.

 

Important Notes

1. Exchange Requests: If you wish to exchange an item for a different size or style, please initiate a return and place a new order for the desired item.

2. Lost or Damaged Returns: Epic Threadz is not responsible for returns lost or damaged in transit.

3. Fraudulent Claims: Returns or replacement requests found to be fraudulent or abusive will not be entertained.

 

Contact Us

For further assistance or queries regarding our Return and Replace Policy, please contact us:

1. Email: admin@epicthreadz.in

2. Address: MTAV MEDIA PRIVATE LIMITED,
   Unit 101, Oxford Towers, 139 Hal Old Airport Rd, H.a.l Ii Stage, Bangalore, Bangalore North, 560008, Karnataka, India

We value your trust and strive to provide a seamless shopping experience. Thank you for choosing Epic Threadz!