Privacy Policy

Introduction

MTAV Media Pvt Ltd (operating as "Epic Threadz") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you access our website or services.

By using our website, you consent to the practices described in this policy, in compliance with the Digital Personal Data Protection Act, 2023 and other applicable laws.

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1. Data We Collect

a. Information You Provide

When you use our services, you may provide the following information:

1. Name, email address, phone number, and shipping/billing addresses.

2. Payment details (e.g., card details or UPI IDs).

3. Login credentials (if you create an account).

4. Preferences and feedback through surveys or interactions.

b. Automatically Collected Data

We collect certain information automatically when you visit our website, including:

1. IP address, browser type, and operating system.

2. Your browsing behavior (e.g., pages visited, time spent on the site).

3. Device details, including unique device identifiers.

c. Cookies and Similar Technologies

We use cookies to enhance user experience, improve site functionality, and analyze web traffic. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Data

We use your data to:

1. Fulfill Orders: Process and deliver your purchases, send order confirmations, and handle returns or replacements.

2. Customer Support: Address inquiries, provide support, and resolve complaints.

3. Marketing: Send promotional offers, newsletters, and updates (with your consent).

4. Personalization: Tailor product recommendations and content based on your preferences.

5. Security and Fraud Prevention: Monitor transactions to detect unauthorized activities.

6. Legal Compliance: Adhere to applicable laws and fulfill regulatory obligations.

 

3. Sharing Your Data

Your personal data may be shared with:

1. Service Providers: Third-party logistics providers, payment gateways to facilitate our operations.

2. Legal Authorities: Government or law enforcement agencies as required by law or to protect our legal rights.

3. Business Transfers: In case of mergers, acquisitions, or business restructuring, your data may be transferred to the new entity.

We do not sell your personal data to third parties.

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4. Data Retention

We retain your personal data only as long as necessary for:

1. The purposes outlined in this policy.

2. Complying with legal obligations.

3. Resolving disputes or enforcing agreements.

Once retention periods expire, your data will be securely deleted or anonymized.

 

5. Security of Your Data

We implement industry-standard security measures, including:

1. Data encryption during transmission and storage.

2. Regular vulnerability assessments and audits.

3. Restricted access to sensitive data.

While we strive to secure your information, no method of transmission or storage is completely secure.

 

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. The revised policy will be posted on our website with the date of the last update. Continued use of our services constitutes your acceptance of the updated policy.